Shipments are made through a national and international service courier, once the order is confirmed, it is enlisted and dispatched.
For products in stock, the dispatch is made the next business day after the purchase is confirmed.
For products that are not in stock, we take 3 business days to produce them.
The delivery time for shipments in the Republic of Colombia will be 5 business days, and for international shipments 10 business days, from Monday to Friday, as soon as made the order confirmation. Items subject to special or personalized orders may take longer than expected.
Orders shipped outside of Colombia may be subject to the taxes and duties of the destination country. These charges, based on the declared value of the orders, are not included in the quoted shipping value and must be paid by the customer at the time of delivery if they are generated. If the customer refuses the payment of taxes and fees and the package is lost in customs, the customer will be responsible for the cost of the return.
These times are estimates and do not depend directly on MILAGRO DE MAYO, therefore they may vary for logistical reasons, extraordinary case or force majeure event. In case of delay in deliveries, MILAGRO DE MAYO will inform its clients when it becomes aware of it. Delays in delivery will not be considered those cases in which the order has been made available to the customer by the transport company within the agreed period and could not be delivered for reasons attributed to the customer. p>
As soon as the order leaves the MILAGRO DE MAYO workshop, an e-mail will be sent to the client notifying him that his order has been accepted and is being sent with tracking number of the transport company in order to be able to follow up on you.
Shipping companies do not work on weekends, so for purchases made on Friday, the shipping process will start on Monday.
Senda Nelly Rojas undertakes to deliver the order in perfect condition to the destination address indicated by the client in the order form on the website. span >
In the event that the delivery address provided by the customer in the order form is incomplete or incorrect or if the information provided is invalid, a surcharge will be applied for changes to the client.
If at the time of delivery of the product to the address provided the customer is absent, the courier company will inform the subscriber through the email provided, the exception of delivery to which the client must communicate to the call center of the transporting company, Servbinetega, to know details and to dictate the guideline for the delivery.
In the event that the relevant communication with the client has not been made according to the previous specifications, the order will be returned to the winery and the client will have to assume the charges of the shipping and return to origin of the merchandise, as well as possible management costs.
Once the courier company delivers the package to the customer, and he finds any anomaly in the packaging, which has affected the product, the customer must inform MILAGRO DE MAYO and it undertakes to notify the transport company via email within 48 hours after delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).
It is important for claims purposes to have a photographic record of the conditions in which the box was received and the damage caused to the product.
When a partial or total loss of the shipment occurs, MILAGRO DE MAYO must be notified of the incident within 48 hours after delivery in order to file a claim with the courier company who will initiate the investigation pertinent to the case.
You can check the status of your order and shipments by contacting the following WhatsApp numbers: +57 3004345254. It will be at your disposal from Monday to Friday, from 8:00 a.m. A.M at 6:00 p.m. local time (Bogotá-Colombia), except official holidays in Colombia.
The number of available units of each product is kept updated with the workshop stock. Or for the elaboration of each piece we will take a working time of 3 days.
If for any reason the product selected by the customer is not available after placing the order, the customer will be informed by email of the cancellation of the product order not available. It should be clarified that the cancellation of the unavailable order does not give the right to the total cancellation of the order. In case
the customer who wishes to return the delivered product must consult the process stipulated in the section return .
To each of the prices of the products / items offered on the website www.milagrodemayo.com will be added the rate corresponding to the shipping charges. The shipping charge will be specified in the purchase order. The client must comply with the payment corresponding to his order through the payments offered by Mercado Pago. Card payments are made under the security protocols of Mercado Pago or any other online payment platform.
The customer agrees to pay the full value of the product at the time the order is placed in order to be dispatched.
In case of undue or fraudulent charges on the card used for purchases, the user must immediately notify MILAGRO DE MAYO, by phone or email, in order to be able to carry out the appropriate procedures.
The user is advised that the provision of the secure connection service for the entire performance corresponding to the purchase offers, exempts MILAGRO DE MAYO from responsibilities for failures in the communications with banking or credit entities, as well as damages that may be caused to users as a result of an action or omission of said entities.